Terms of service
Short, because the arrangement is short: you connect a Stripe account, we show you what happened and run the recovery you configure, and either of us can walk away.
The service
ActiveRetry reads failed recurring invoices from a Stripe account you connect, reports on them, and runs the recovery workflows and emails you configure. It is not a payment processor, does not hold funds, and does not change how Stripe retries a card.
Your account
You are responsible for who you give access to, and for the content of the emails you write and send through ActiveRetry — including that they are lawful where your customers are, and that you have the right to email them. You must not use ActiveRetry to send anything unrelated to recovering a failed payment.
Plans and payment
The free plan is free, with no time limit. The Recovery plan is $49.99 per month, billed monthly, and cancellable at any time — cancelling stops the next charge and leaves you on the free plan until the period ends. We take no share of recovered revenue. Prices exclude any tax we are required to add.
Features described as coming soon are not promised on a date, and no fee is charged for them before they exist.
What we promise, and what we do not
We will run the service with reasonable care. We do not promise it will be uninterrupted or error-free, and we do not promise a recovery rate: what a message recovers depends on your customers, not on us. Any figure shown in marketing is illustrative unless it is drawn from your own data.
ActiveRetry is provided as is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to what you paid us in it.
Ending it
Disconnect your Stripe account or close your account whenever you like. We may suspend an account that is being used to send unlawful email or that puts the service or a Stripe account at risk, and we will say why.
Changes
If these terms change materially we will say so before the change applies to you. Continuing to use ActiveRetry after that is acceptance.